Xerox D35 - Troubleshooting

Scanner Options, Maintenance and Troubleshooting Xerox
®
D35
User Guide 6-13
Troubleshooting
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
• Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
• Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
connection because of an error, try restarting your computer and power cycling the scanner.
• Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the
scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
• Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable
provided with your scanner is within this range.
• Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox
®
D35 is selected as the
scanner.
6
The scanner’s
cover is open
The ADF door is not closed all the
way. Open the scanner then close it
again. Push down on the lid until it
locks into place.
1,2,7 or 8
The lamp in the
scanner body or lid
has malfunctioned
This usually occurs if the power was
disconnected during a scan. Turn the
scanner off, then back on again.
If the problem persists, turn off the
scanner, re-start the computer, then
turn the scanner on.
If the problem continues, and your
scanner’s power is plugged into a
surge protector or UPS battery
backup, try plugging the scanner
power directly into a wall outlet.
All Other Codes
An internal part in
the scanner may
have
malfunctioned
Turn off the power to your scanner,
then turn it back on. If the problem
persists, re-boot your computer. If
the problem still persists, contact
Xerox Technical Support.
Error Code
Problem
Description
Solution