CentreWare Internet Services
Phaser 4622
System Administrator Guide
127
Support
The CentreWare Internet Services Support page provides easy access to the Xerox web site, to allow
diagnostic information to be sent to Xerox or to initiate an on-line troubleshooting session. The page
can also be set up to show Xerox support telephone numbers and the contact details for the system
Administrator.
To Edit Xerox or Administrator Support Contact Details
1. At your Workstation, open the web browser, enter the TCP/IP Address of the machine in the
Address bar.
2. Press Enter.
3. Click on the Support tab.
4. Click on the Edit Settings button.
5. Enter the contact details in the entry fields.
6. Click on the Apply button to accept the settings.
7. Click on OK.
If prompted, enter the Administrator’s User ID admin and Password 1111, and click on Login.
To transmit diagnostic information or to start an on-line troubleshooting session
1. At your Workstation, open the web browser, enter the TCP/IP Address of the machine in the
Address bar.
2. Press Enter.
3. Click on the Support tab.
4. Click on the Send Diagnostic Information to Xerox button. If prompted, enter the
Administrator’s User ID admin and Password 1111, and click on Login.
5. Click on the Start an Online troubleshooting session at www.xerox.com... button.
To start an online troubleshooting session
1. At your Workstation, open the web browser, enter the TCP/IP Address of the machine in the
Address bar.
2. Press Enter.
3. Click on the Support tab.
4. Click on the Start an Online troubleshooting session at www.xerox.com... button.
5. The machine’s diagnostic information is transmitted to Xerox then an online trouble shooting
session begins. Follow the on-screen information.
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General
Weight and Dimensions
