How do I resolve 'Jam at Tray 2' error on my Xerox Phaser 6500?
- SSteven CobbAug 30, 2025If your Xerox Printer displays 'Jam at Tray 2', it indicates that paper is jammed inside the paper tray. Open Tray 2 and remove the jammed paper. 

How do I resolve 'Jam at Tray 2' error on my Xerox Phaser 6500?
If your Xerox Printer displays 'Jam at Tray 2', it indicates that paper is jammed inside the paper tray. Open Tray 2 and remove the jammed paper.
What to do if Xerox Phaser 6500 paper cannot be fed and keeps jamming?
If your Xerox Printer is experiencing paper feed issues such as paper jams, multiple sheets being fed, paper being fed at an angle, or wrinkled paper, ensure the paper is loaded correctly and is not damp. Replace damp paper with a new ream. Verify you are using the correct type of paper and that the paper tray is pushed completely into the printer. Place the printer on a stable, flat surface, and ensure the paper tray guides are set correctly. If multiple sheets are feeding, remove the paper, fan it, and load it again.
What does 'Low Density Xxx Cartridge' mean on Xerox Phaser 6500 and how to fix it?
If your Xerox Printer displays 'Low Density Xxx Cartridge', it means toner is not distributed evenly in the specified cartridge. Remove and shake the cartridge, then reinstall it.
How to clear 'Jam at Exit' error on Xerox Printer?
If your Xerox Printer displays 'Jam at Exit', it means paper is jammed inside the printer. Open the front cover and remove the paper.
Why is my Xerox Phaser 6500 Printer making unusual noises?
If your Xerox Printer is making unusual noises, reposition the printer on a flat, stable surface to ensure it is level. Check that the paper tray is inserted properly; push it completely into the printer. Also, check for any foreign objects inside the printer; if found, turn off the printer and remove the object.
Why does the toner smear when rubbed on printouts from my Xerox Phaser 6500?
If the toner smears when rubbed on printouts from your Xerox Printer, replace the paper if it is damp. If the paper is outside the recommended specification range, or the paper type setting is not correct, replace the paper with a recommended size and type and then confirm that your print driver settings are correct. Also, verify that the toner cartridges are Xerox toner cartridges and meet specifications, replacing if necessary. Finally, the fuser may be old or damaged and need replacement.
How do I fix 'Jam at Tray 1' error on my Xerox Phaser 6500 Printer?
If your Xerox Printer displays 'Jam at Tray 1', it means paper is jammed inside the paper tray. Remove the jammed paper and then open and close the front cover.
Why is my Xerox Phaser 6500 producing recurring smudges?
If your Xerox Printer is producing recurring smudges, try printing several blank sheets until the smudges disappear to clear any dirt in the paper path. Replace the paper with a recommended size and type and confirm that your control panel settings are correct if the paper is outside the recommended specification range. Check the condition of the transfer belt unit and the fuser and replace if necessary, as they may be old or damaged.
Why is the top section of my printed document missing from Xerox Phaser 6500 Printer?
If the top section of your printed document is missing or the top and side margins are incorrect on your Xerox Printer, ensure the paper tray guides are in the correct positions. Set the length guide and the width guides to the correct positions.
Why is my Xerox Printer printing stray black dots or white areas (dropouts)?
If your Xerox Printer is producing stray black dots or white areas (dropouts), replace the paper with a recommended size and type, and confirm that your control panel/print driver settings are correct if the paper is outside the recommended specification range. The transfer belt unit may be old or damaged and require replacement. Also, verify that the toner cartridges meet specifications and replace them if necessary.
| Monthly Duty Cycle | Up to 40, 000 pages | 
|---|---|
| Duplex Printing | Manual | 
| Print Technology | Laser | 
| Maximum Print Resolution | 600 x 600 x 4 dpi | 
| First Page Out Time | As fast as 12 seconds | 
| Connectivity | USB 2.0, Ethernet | 
| Paper Capacity | 250 sheets + 1 sheet bypass tray | 
| Supported Operating Systems | Windows, Mac OS, Linux | 
| Print Speed | Up to 24 ppm (color) / Up to 24 ppm (black) | 
Guidelines for safe electrical operation, including power cord usage and warnings about hazards.
Guidelines for safe operation, including handling, ozone release, and printer placement.
Precautions to take during printer maintenance procedures to ensure safety.
Step-by-step guide to the initial installation and setup of the printer.
Instructions for connecting the printer via USB or network cable.
Steps for setting up TCP/IP, IP addresses, and network configurations.
Procedures for installing print drivers for Windows, Macintosh, and Linux.
Detailed instructions for loading paper into various printer trays and the manual feed slot.
How to set up and print confidential documents securely.
Access to printer configuration settings via submenus like Network and System Setup.
Information on ordering consumables like toner and routine maintenance items.
Introduction to troubleshooting resources and common issues.
List and explanation of status and error messages displayed on the control panel.
Common printer issues like no power or failure to print, with solutions.
Guidelines for preventing and clearing paper jams from various printer locations.











