Symptom
Solutions
The output is too light.
• To check the toner level, check the control panel,
use the print driver, or the Embedded Web Server.
If the toner cartridge is near empty, replace it.
• Verify that the toner cartridge is approved for use
in this printer, then replace it as needed. For best
results, use a genuine Xerox toner cartridge.
• Replace the paper with a recommended size and
type, then confirm that your printer and print
driver settings are correct.
• Verify that the paper is dry and that supported
paper is used. If the paper is moist or is not a
supported paper type, load new, dry paper in the
tray.
• Change the Paper Type settings in the print driver.
In the print driver Printing Options tab, select
Paper, then change the Other Typesetting.
Toner smears or print rubs off.
The output has stains on the back side.
• Change the Paper Type settings in the print driver.
For example, change Plainto Lightweight
Cardstock. In the print driver Printing Options tab,
select Paper, then change the Other Type setting.
• Verify that the paper is the correct size, type, and
weight. Change the paper settings to match the
paper in the tray.
• Verify that the printer is plugged into an outlet
that is providing the correct voltage and power.
Review the electrical specification of the printer
with an electrician if necessary. For more
information, refer to Electrical Specifications.
Random spots on the output, or the image is blurry.
• Ensure that the toner cartridge is installed
correctly.
• If you used a non-genuine brand toner cartridge,
install a genuine Xerox toner cartridge.
• For the print driver Rough Paper Typesetting,
select Rough, or load a smooth-surfaced paper in
the paper tray.
• Ensure that the humidity in the room is within
specifications. For more information, refer to
Relative Humidity.
The output is blank.
• Power off the printer, then power on again.
• If the error persists, contact your Xerox
representative.
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Xerox
®
VersaLink
®
B605/B615 Multifunction Printer
User Guide
Troubleshooting