Troubleshooting
Troubleshooting Checklists
100
79695L-001 Rev. A ZM400/ZM600 User Guide 3/27/07
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
Is there an error message on the LCD? If yes, see LCD Error Messages on page 101.
Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 74.
Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate
Media and Ribbon Sensor Sensitivity on page 74.
Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 105.
Are you experiencing communications problems? If yes, see Communications Problems
on page 109.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 25.
Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 66.
Review the label- and ribbon-loading illustrations in Load Media on page 33 and Load
Ribbon on page 47.
Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 53for
more information.
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 74 for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Printer Diagnostics on page 113. Use the
results to help identify the problem.
If you are still having problems, see Contacts on page 3 for customer support information.
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