Zodiac VORTEX-PRO VX40 - General Cleaner Troubleshooting

Problem Cause Solution
Theashingindicatorlights
(VX40)orerrorcode(VX50
4WDandVX554WD)
appearjustafterstart.
NOTE:Ifashinglightsare
accompaniedbyanerror
codeonthedisplay,referto
Control box Error Codes.
Floatingcablemaynotbeplugged
intothecontrolboxcorrectly.
Unplugoatingcablefromthecontrolboxand
reconnect.
Cleanermaynotbefullysubmerged. Removecleanerfromthepoolandre-submerge,see
Submerging the Cleaner.
Cleanermayneedtoberesetand
beginanewcycle.
TurncontrolboxpowerOFF,thenbackON,then
restartthecleaner.
Propellermaybejammedandnot
turningcorrectly.
ContactZodiacAfterSalesSupportat1300763021.
Wheelsmaybejammedandnotturn-
ingcorrectly.
ContactZodiacAfterSalesSupportat1300763021.
Theashinglightsappear
duringthecleaningcycle.
Cleanermaybesuckingair(lightswill
appearafter60secondsairintake)
Removecleanerfromthepoolandre-submerge,see
Submerging the Cleaner.
Thecleanerdoesnotstay
rmlyonthepoolbottom.
Thereisairintheappliancecasing. Submergethecleanerfollowingtheprocedurein
Submerging the Cleaner.
Theltercanisterisfullordirty. Cleantheltercanister,seeCleaning the Filter
Canister.
Thecleanerdoesnotorno
longerclimbsthepoolsides.
Theltercanisterisfullordirty. Cleantheltercanister,seeCleaning the Filter
Canister.
Sidesofpoolareslipperyorslimy.
Althoughthewaterseemsclear,
microscopicalgae,invisibletothe
humaneye,arepresentinthepool.
Asaresultthepoolsidesbecome
slipperyandpreventthecleanerfrom
climbing.Checktyresforwearand
replaceasnecessary.
Doashockchlorinationtreatment.DONOTleavethe
cleanerinthepoolduringthistreatment.
Onstartupthecleanerdoes
notmove.
Notsuppliedwithelectricity. Theoutlet,thecontrolboxisconnectedto,isnot
supplyingelectricalpower.Checkthattheoutlet
towhichthecontrolboxisconnectedisreceiving
electricity.
UnitisturnedON. Checkthatyouhavestartedone(1)ofthetwo(2)
programsandcheckthattheindicatorfortheselected
programislit.Iftheindicatorlightisnotlit,turnthe
wheelsthendisconnectthecontrolboxandwaitat
least20secondsbeforereconnecting.Iftheproblem
persists,contactZodiacAfterSalesSupportat1300
763 021.
Cableistanglinginthepool Toomuchcablelengthinthewater. Donotunraveltheentyrecablelength.
Placeonlytherequiredlengthofcableinthewater
andplacetherestonthesideofthepool.
FollowtheprocedureinCord Tangling toavoidand
correcttangledcord.
Thecleanerisnotcleaning
effectively.
Thebrusheshavebecomesmoothor
the"wear"indicatorshows.
Replacethebrushesfollowingtheprocedurein
Replacing the Brushes.
Filtercanisterisfullordirty. Cleantheltercanisterfollowingtheprocedurein
Cleaning the Filter Canister.
Floatingcableisexcessivelycoiledor
kinked.
Makesuretheoatingcableisspreadoutoverthe
pool.Ensurethecableisnottootightlywrappedor
coiledwhenstoring.Iftheproblempersists,laythe
cablestraightinthesuntorelaxitandremovekinks.
8.3 General Troubleshooting
The following table lists some of the common symptoms, causes, and solutions for correcting cleaner operation
problems.
H0516700_REV A
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