Zte Blade Spark AT&T - Battery not charging

116 TROUBLESHOOTING 117TROUBLESHOOTING
Problem Possible causes Possible solution
Battery not
charging
The battery or battery charger
is damaged.
Contact the dealer.
The phone’s temperature is
below 32°F (0°C) or higher than
113°F (45°C).
Adjust the battery charging
environment to avoid extremes
of temperature.
Poor contact between the
battery and charger.
Check all connectors to make
sure all connections have been
properly made.
Shortened
standby
time
The standby time is related to
your service provider system
conguration. The same phone
used with dierent service
providers’ systems will not
provide exactly the same length
of standby time.
If you are located in an area
where signaling is weak,
temporarily power o the
phone.
The battery is depleted. In high-
temperature environments,
battery life will be shortened.
Use a new battery.
If you are not able to connect
to the network, the phone will
continue to send out signals
as it attempts to locate a base
station. Doing so consumes
battery power and will
consequently shorten standby
time.
Change your location to one
where the network is accessible,
or temporarily turn o your
phone.
Cannot
turn your
phone on
Battery power has been
depleted.
Recharge the phone’s battery.
Problem Possible causes Possible solution
Nano-SIM
card error
The nano-SIM card has
malfunctioned or is damaged.
Take the nano-SIM card to your
service provider for testing.
The nano-SIM card is inserted
improperly.
Insert the nano-SIM card
properly.
Debris is on the nano-SIM card
contacts.
Use a so, dry cloth to clean the
nano-SIM card contacts.
Unable to
connect to
the network
The nano-SIM card is invalid. Contact your service provider.
You are not within the network’s
service area.
Check the service area with your
service provider.
Poor signal.
Move to an open space, or if you
are inside a building, move closer
to a window.
Cannot
make
outgoing
calls
You have activated the Fixed
Dialing Numbers feature.
Disable this feature. See Phone
Calls – Adjusting Your Call
Settings – Using Fixed Dialing
Numbers.
PIN Code
blocked
You have entered an incorrect
PIN code three consecutive
times.
Contact your service provider.
Phone
crashes,
reboots,
freeze, or
cannot be
powered on
Some third-party soware
is not compatible with your
phone.
Reset the phone to factory
status.
Uninstall the soware that may
be causing the problem.
Upgrade the phone soware.