Warranty and After-sales Services
The warranty period of your analyzer shall be subject to the sales contract.
Consumables: Refer to disposable materials or materials that need to be replaced regularly,
consumables have no warranty.
Product quality problems or design flaws in the warranty period can enjoy free
maintenance services. You only need to provide the “Warranty Card” to the technical
service engineers of Zybio. The warranty period starts from the “Date of installation” filled in
the “Warranty Card” attached to this product. The “Warranty Card” is the only warranty
certificate, and must not be lost. If the warranty card and other relevant regulations of
Zybio are in conflict with relevant laws and regulations of the state, the relevant laws and
regulations of the state shall be complied with.
During the warranty period, maintenance requests for the following non-product issues are
not within the scope of free warranty:
⚫ Voltage mismatch
⚫ Human error
⚫ Issues not recognized by Zybio
⚫ Force majeure such as natural disasters
⚫ Other non-product issues
We promise to provide technical support and after-sales service to our products.
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