Chapter 12 Troubleshooting
WRE6505 User’s Guide
76
12.2 WRE6505 Access and Login
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 11.6.3 on
page 69.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct address.
• The default web address (URL) of the WRE6505 is http://zyxelsetup.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4 Reset the device to its factory defaults, and try to access the WRE6505 with the default address.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET
port.
I can see the Login screen, but I cannot log in to the WRE6505.
1 Make sure you have entered the password correctly. The default password is 1234.
2 This can happen when you fail to log out properly from your last session. Try logging in again after
5 minutes.
3 Disconnect and re-connect the power adaptor or cord to the WRE6505.
4 If this does not work, you have to reset the device to its factory defaults. See Section 12.4 on page
78.
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