Chapter 37 Troubleshooting
XMG3512-B10A User’s Guide
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6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the XMG using another service, such as Telnet. If you can access the XMG, check the
remote management settings and firewall rules to find out why the XMG does not respond to HTTP.
I can see the Login screen, but I cannot log in to the XMG.
1 Make sure you have entered the password correctly. See the cover page for the default login names
and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the XMG. Log out of
the XMG in the other session, or ask the person who is logged in to log out.
3 Turn the XMG off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 37.1 on page 243.
I cannot Telnet to the XMG.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator.
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator.
Ignore the suggestions about your browser.
37.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.5 on page 18.
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