Chapter 37 Troubleshooting
XMG3512-B10A User’s Guide
247
I cannot access the XMG anymore. I had access to the XMG, but my connection is not available
anymore.
1 Your session with the XMG may have expired. Try logging into the XMG again.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.5 on page 18.
3 Turn the XMG off and on.
4 If the problem continues, contact your vendor.
37.4 Wireless Internet Access
What factors may cause intermittent or unstabled wireless connection? How can I solve this
problem?
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless devices.
To optimize the speed and quality of your wireless connection, you can:
• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding wireless
electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
• Reduce the number of wireless clients connecting to the same AP simultaneously, or add additional
APs if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the wireless
client is sending or receiving a lot of information, it may have too many programs open that use the
Internet.
What is a Server Set ID (SSID)?
An SSID is a name that uniquely identifies a wireless network. The AP and all the clients within a wireless
network must use the same SSID.
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