Aastra Clearspan 6757i - Page 107

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CS 6757i IP PHONE USER GUIDE V3.2.2 AASTRA - 2788-003
CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD. PAGE 107 OF 116
Code
Name
Definition
*99
Clear Voice Message Waiting
Indicator
Clears the audible (and visible for some devices)
message waiting indicator on the user’s phone.
*33*
Communication Barring User-
Control Activation
Activates the user’s current communication
barring profile.
#33*
Communication Barring User-
Control Deactivation
Deactivates the user’s current communication
barring profile.
*#33#
Communication Barring User-
Control Query
Provides information about the user’s current
communication barring profile.
*57
Customer Originated Trace
Places a trace on the last number that called the
user.
*97
Directed Call Pickup
Answers a call at a specific extension within the
assigned call pickup group. To answer the
ringing call at an extension, the user dials the
feature access code followed by that extension.
Call pickup groups are defined by the group
administrator.
*33
Directed Call Pick-up with
Barge-in
Dials an allowed prefix, followed by the assigned
code and an extension to either pick up a ringing
call in the user’s group or to join an ongoing call
with someone in the group.
*55
Directed Voice Mail Transfer
Transfers a caller on hold to voice mail.
*80
Diversion Inhibitor
Prevents redirection services from being activated
on the terminating side of an unanswered call.
*78
Do Not Disturb Activation
Activates the Do Not Disturb service. When the
service is active, the user’s phone does not ring
and all calls receive busy treatment, such as a
voice message.
*79
Do Not Disturb Deactivation
Turns off the Do Not Disturb service.
#83
Escalate Call Supervision
Call center agents can use this code to escalate
calls to a supervisor. A supervisor who is not on
a call and who does not have the Do Not Disturb
service enabled is considered available and the
call is routed to that supervisor. The caller is put
on hold by the agent when the escalation to the
supervisor is initiated.
The feature access code is available to agents
with Call Center – Standard or Call Center –
Premium service assigned.
*22
Flash Call Hold
Places a call on hold with the flash hook to place
another call. Users can toggle between the two
calls by pressing the flash-hook.
#72
Forced Forwarding Activation
Activates forced forwarding for a call center
queue.
#73
Forced Forwarding
Deactivation
Deactivates forced forwarding for a call center
queue.
#58
Group Call Park
Hunts for the first available user in the assigned
call park group and parks the call there.