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Advantech ARK-2150 - Technical Support and Assistance; Contacting Advantech Support

Advantech ARK-2150
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v ARK-2150 User Manual
Technical Support and Assistance
1. Visit the Advantech web site at www.advantech.com/support where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
Product name and serial number
Description of your peripheral attachments
Description of your software (operating system, version, application software,
etc.)
A complete description of the problem
The exact wording of any error messages
Warnings, Cautions and Notes
Packing List
Before installation, please ensure the following items have been shipped:
1 x ARK-2150 unit
1 x Driver/Utility CD
1 x Registration and 2 years Warranty card
1 x China RoHS
1 x 2-Pole Phoenix to DC-Jack Power cable (F model)
Warning! Warnings indicate conditions, which if not observed, can cause personal
injury!
Caution! Cautions are included to help you avoid damaging hardware or losing
data. e.g.
There is a danger of a new battery exploding if it is incorrectly installed.
Do not attempt to recharge, force open, or heat the battery. Replace the
battery only with the same or equivalent type recommended by the man-
ufacturer. Discard used batteries according to the manufacturer's
instructions.
Note! Notes provide optional additional information.

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