Service Guide N5242-90001 2-13
PNA Series Microwave Network Analyzers General Product Information
N5242A Agilent Support, Services, and Assistance
Agilent Support, Services, and Assistance
Information on the following topics is included in this section.
• “Service and Support Options”
• “Contacting Agilent”
• “Shipping Your Analyzer to Agilent for Service or Repair”
Service and Support Options
The analyzer’s standard warranty is a one-year return to Agilent Technologies service
warranty.
NOTE
There are many other repair and calibration options available from the
Agilent Technologies support organization. These options cover a range of
service agreements with varying response times. Contact Agilent for
additional information on available service agreements for this product. Refer
to “Contacting Agilent” on page 2-13.
Contacting Agilent
Assistance with test and measurements needs and information or finding a local Agilent
office are available on the Web at:
http://www.agilent.com/find/assist
If you do not have access to the Internet, please contact your Agilent field engineer.
NOTE
In any correspondence or telephone conversation, refer to the Agilent product
by its model number and full serial number. With this information, the
Agilent representative can determine whether your product is still within its
warranty period.
Shipping Your Analyzer to Agilent for Service or Repair
IMPORTANT
Agilent Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you
make a backup copy of your critical test data located on the analyzer’s hard
disk before shipping it to Agilent for repair.
If you wish to send your network analyzer to Agilent Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a
description of any failed test and any error message.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Agilent for instructions on where to ship your analyzer.
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