Alcatel-Lucent Enterprise ALE-300 - Page 2

Introduction
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Introduction
This document describes the services offered by an ALE-300 Enterprise DeskPhone attendant set
connected to OmniPCX
®
Enterprise system.
This guide covers specific functions:
• Handling calls (calling and answering calls, consultation calls, transferring calls,
conferencing, …).
• Additional features (Routing, Network/Network Transfer, Transfer with privilege, …),
Reserving a group of outside lines for exclusive operator use.
• Management from the Attendant Set (Selecting answer and transfer operating modes,
selecting the attendant group status,…).
Refer to the phones user manual for a full description of the desk phone:
• Communications Suite for MLE - ALE-500/ALE-400/ALE-300 Enterprise DeskPhone User
manual (8AL90399ENAE ed01).
In particular, to have more information about the available accessories:
• ALE-120 Key Expansion Module.
• ALE-100 Keyboard.
The purpose of the attendant sets (organized in groups) is to ensure efficient routing of external
calls and, where appropriate, to call external numbers on request.
One or more attendants share the workload (up to 80 attendant stations may be operational in the
same system). Each attendant set must belong to an attendant group.
The keys appearing on the desk phone offer all the features required for efficient management of
incoming and outgoing calls.
Some system features can be accessed from the attendant set.
They include (depending on system settings):
• Attendant status change (e.g. switchover from day to night status). This results in
differences in call routing and the features that can be accessed on the set.
• External line reservation for exclusive use.
• System operation monitoring.
• The programming of services such as date and time, speed dialing numbers, etc.
The labels and icons displayed depend on the type and the skin of the set. The label is not displayed
if the corresponding feature is not configured on your telephone system. Depending on the size of
the display, some labels may be truncated. All labels are displayed in color and are italicized. This icon
describes a succession of actions or labels you have to do or select: → .