Operator station (OS) Basic features
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2.5.5 The attendant does not answer immediately
When the call is not answered, the normal call becomes an urgent call, the alarm LED of the
assistant set flashes (located at the top or at the back of the set), and the ringing cycle speeds up.
The attendant set is put absent in case of no answer, and it is necessary to put the attendant set in
service again.
2.5.6 Answering a call back request
An authorized internal user can activate a callback request to the attendant.
To check the presence of a callback request, press the messaging key.
• Press the notification key to consult the call back request.
• Select the desired user by selecting his/her name.
The available softkeys are:
To delete the present callback request.
To delete all the callback requests.
To recall the user who has sent a callback request.
2.6 Putting a call on hold
When in conversation with a party you can initiate a consultation call by pressing on the softkey:
Hold.
Pressing on this softkey puts the user on hold with a music or waiting tone and displays the Hold
page. The on hold symbol in front of the caller indicates that the caller is on hold: .
/ : pressing the Call in progress icon or the F1 personal key has the same effect as pressing
the Hold softkey. This puts the user set on hold.
Pressing the softkey name of the caller retrieves the call on hold.
If the attendant does not retrieve the call before the end of the timer:
• Ringing is activated to indicate that the user is calling back the attendant set.
• The Alarm LED of the attendant set flashes in red (located at the top or at the back of the
set).
• The call on hold is also displayed in the page: next.
• The attendant is considered as absent and the set status is put to signed off state.
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