Alcatel-Lucent Enterprise ALE-300 - Call Presentation

Additional features
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Several keys can be programmed as individual hold keys. The party can only be retrieved from the
idle state, the calls on hold will be redistributed after a period of time.
3.11 Call Presentation
This feature is used to allocate the waiting queue operating mode. One or more traffic flows can be
associated to one or more keys. By pressing a key, the attendant takes the waiting call with the
highest priority from the traffic flow(s) service by the key.
When there is at least one call, the icon located next to the key is: .
When there is at least one urgent call, the icon located next to the key is: .
This key can be dedicated to:
Non DDI Entity
Trunk group calls without dialing, all entities.
Public entity
Direct Inward Dialing (DDI) public calls, all entities.
Private entity
DDI (ATL) private calls/internal calls, all entities.
Deb DDI entity
Unanswered DDI calls, all entities.
Internal Call
Private network calls to an attendant group.
External Call
Public network calls to an attendant group.
V.I.P.
VIP calls (internal or ISDN via speed dialing).
Misc
Other calls/miscellaneous.
V.I.P (
2)
VIP2 calls.
Recall Ope
Callback.
Common Hold
General hold.
Chained call
Chained withdraw.
Charging recall
Charging recall.
Transfer Ope
Inter-attendant transfer.
Indivi. call
Individual attendant call.
At entity level, this key can be dedicated for:
• Trunk group entity calls without dialing.
• DDI public entity calls.
• DDI (ATL) private entity calls/internal calls.
• Unanswered DDI entity calls.
Key 1 is already pre-programmed as a call presentation key, allowing the attendant to take the call
with the highest priority from those waiting resulting from traffic flows indicating an external party
(external call, callback, return from chaining, etc.).