Alcatel-Lucent Enterprise ALE-300 - The Called Set Is Free; The Called Set Is Busy; The Called Set Is in Do Not Disturb State

Operator station (OS) Basic features
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2.3.1 The called set is free
Once the user's number is dialed, the screen indicates:
• The name and first name of the called party, if known to the system.
• The internal directory number of the called party.
• The name of the entity to which the called party belongs.
• That the selected set is free.
The available softkeys are:
Ring
Call the user.
Release
Release the user.
Call back
Send a call-back request to the user.
Voice Mail
Leave a message on the voicemail of the user.
Once the user is in conversation with the attendant, only the attendant can release the call by
pressing the Release softkey.
2.3.2 The called set is busy
Once the user's number is dialed, the screen indicates:
• The name and first name of the called party, if known to the system.
• The internal directory number of the called party.
• The name of the entity to which the called party belongs.
• That the selected set is busy.
Depending on the called phone type (multiline or single line set) the available softkeys are:
Called set type
Available softkeys
Description
Multiline set (with a free line)
Ring
Call the user.
Release
Release the user.
Call back
Send a call-back request to the user.
Single line (or multiline with all lines busy)
Release
Release the user.
Camp on /Camp on off
To activate/deactivate automatic ring when
user has hung up.
Call back
Send a call-back request to the user.
Intrude /Intrude off
To barge in the conversation between the
called set and the external party (when the
set is in conversation with an external party).
2.3.3 The called set is in “Do Not Disturb” state
When calling a user who activated the Do Not Disturb feature, the message « DND » is displayed on
the attendant set.