Operator station (OS) Basic features
8AL90627ENAA ed02 29 /45
2.8 Call Routing (call transfer)
2.8.1 Automatic/Manual transfer
There are two transfer modes:
• Automatic transfer, which automatically transfers the call to a free user immediately after
dialing without other action.
• Manual transfer, which requires an attendant action to transfer a call.
2.8.2 Transfer to a Busy Set
When the busy set dialing is complete, the following softkeys are available:
Busy set is multiline (with a free line)
To transfer the first party to the busy set which can
take the call on its free line.
To activate ringing on the busy set while the first
party is put on hold.
To cancel the consultation call with the busy set and
continue the conversation with the first party.
To release both the conversation with the first party
and the consultation call with the busy set.
To send a callback request to the busy set while
keeping the conversation with the first party.
To activate/Deactivate DTMF transparency.
Busy set is single line or multiline with all lines busy
To transfer the first party to the busy set. When the
busy set will hang up, it will be automatically called
by the first party.
To cancel the consultation call with the busy set and
continue the conversation with the first party.
To release both the conversation with the first party
and the consultation call with the busy set.
To call the busy set as soon as the user has hung up
while putting the first party on hold.
To send a callback request to the busy set while
keeping the conversation with the first party.
To activate/Deactivate DTMF transparency.
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