118 Rockwell Automation Publication 1783-UM010C-EN-P - June 2019
Chapter 10 Troubleshoot
Reset the Device to Factory
Defaults
This procedure is based on the following assumptions and performed with
these versions of Cisco software:
The procedures are based on instructions from the Cisco website:
https://www.cisco.com/c/en/us/support/docs/security/asa-firepower-
services/118644-configure-firepower-00.html
This procedure does not technically perform a true factory reset, but it installs
the same software that was included out-of-box.
Software
• ASA: asa962-lfbff-k8.SPA
• ASDM: asdm-76267.bin
• FirePOWER: Cisco_Network_Sensor_Patch-5.4.1.7-18.sh
Prerequisites
The following are prerequisites that are required to get the same results.
• Personal computer supported by ASDM.
For example, Windows 7.
• An FTP server installed.
For example, FileZilla (https://filezilla-project.org/
download.php?type=server)
• SFR files to restore with:
a. asasfr-sys-5.4.1-213.pkg
b. asasfr-5500x-boot-5.4.1-213.img
c. Cisco_Network_Sensor_Patch-5.4.1.2-23.sh
d. Cisco_Network_Sensor_Patch-5.4.1.4-15.sh
e. Cisco_Network_Sensor_Patch-5.4.1.6-37.sh
• Start FTP server, with asasfr-sys-5.4.1-213.pkg and asasfr-5500x-boot-
5.4.1-213.img in the root directory
•Serial cable, DB9-to-RJ45
• 2x IP addresses on same network as FTP server:
– ASA IP address
–SFR IP address
WARNING: Only complete this procedure when required and requested by Rockwell Automation Technical
Support. This procedure can take at least 10 hours of interactive time to perform.
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