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Troubleshooting (NetMaster Models)
EC:03 Invalid Command Code Wrong machine type. Before downloading, ensure data is for
current machine type.
EC:05 Invalid or Out-of-Range
Data
Wrong machine type. Before downloading, ensure data is for
current machine type.
EC:06 Invalid Data Code Wrong machine type. Before downloading, ensure data is for
current machine type.
EC:09 Corrupted Data Error Communication error. Try card again.
EC:0A Invalid Machine Type Wrong machine type. Before downloading, ensure data is for
current machine type.
EC:19 No Card Reader
Communication
Communication problem. Power down, power up and try again. If
error persists, control or reader is bad.
EC:20 Unreadable Card Bad card/ dirty contact. Clean chip on card or card reader contacts.
Try card again. If error persists, card may be bad.
EC:21 Security ID Mismatch Wrong card. Use card with correct security code.
EC:22 Site Code Mismatch Wrong card. Use card with correct site code.
EC:23 Card Maximum Value
Exceeded
Value on card over max. Use a card which does not exceed
maximum value.
EC:24 Insufficient Memory on
Card
Card memory is full. Download card contents to PC and clear card
for re-use.
EC:25 Card Reader Malfunction Bad Card Reader. Card Reader may need to be replaced.
EC:26 Card Write Error Try card again. If error persists, card may be bad.
EC:27 Diagnostic Test Card Write
Failure
Bad Card Reader. Card Reader may need to be replaced.
EC:28 Diagnostic Test Card Read
Failure
Bad Card Reader. Card Reader may need to be replaced.
EC:29 Diagnostic Test Memory
Test Failure
Bad Card Reader. Card Reader may need to be replaced.
EC:2A Diagnostic Test Card
Interface Failure
Bad Card Reader. Card Reader may need to be replaced.
EC:2b Diagnostic Test Flash
Checksum Failure
Bad Card Reader. Card Reader may need to be replaced.
EC:2C Bad Biberon or Non-
biberon Device
Bad Card Reader. Card Reader may need to be replaced.
EC:2d Firmware Update Failed,
S/W (Software) Intact
Firmware load failed. Card Reader may need to be replaced.
Display Description Cause/Corrective Action