2. Cable not plugged firmly or cable
hardware problem.
Plug the cable firmly or change another
cable.
3. Not able to connect COM (wrong
COM No).
Please enter the right COM No.
4. Not able to connect TCP/IP (wrong
setting).
Refer to the manual for connecting Time
Attendance terminal.
6.4 Clock’s time works fine, but FP scanner is off,
Employee cannot attendance
1. Unit in dormancy status.
Press any key to activate.
2. The device is on
communication or the route has
been interfered.
1. Please exit the system by clicking [Exit
system].If quit abnormally, the device will
resume collecting fingerprint every 1 minute.
2. Eliminate the interference of the route.
3. The capacity has been fully
occupied.
Please clear the records in time.
6.5 We do not use the ID + fingerprint mode to
verified.
2. This user has no right to use
1:1 identification method.
Set 1:1 identification method for this user.
6.6 The unit beeps automatically when no one
punches in/out.
1. Direct sun light or too bright light.
Avoid direct sun light or other bright light.
2. Latent fingerprint on the surface
of sensor.
Clean sensor surface (adhesive tapes
recommended).
Note: Should you have any other problems, please kindly email us the log files in zip or
rar (The log files are in Log directory in the installation directory of the software)!
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