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TROUBLE SHOOTING - OWNER
POSSIBLE CAUSES CHECKS SOLUTIONS
System has no power
and cannot heat
Check to see if the
control screen is
illuminated.
If the screen is blank, check the
supply power switch is turned on and
that all homes fuses are up. If all fuses
are down, contact your electrician or
energy provider to ensure there is pow-
er going to the system.
Issue with the home’s
tempering valve.
Check TANK
temperature by
releasing water from
PTR.
If the water from PTR temperature is
hotter than the temperature at your
taps, contact your installing plumber
to service/replace the home’s
tempering valve.
Issues with the system’s
temperature sensor
Check the TANK
temperature on the
screen.
If the TANK temperature is showing
above 70°C or displaying fault alarm,
turn the power off to the system
for 30 minutes to reset. If the error
continues when power is turned back
on contact
1300 769 904 to arrange service.
Issue with the heat pump
or
controller settings.
Check the controller is
shows SHOWER symbol.
Check timers are all OFF.
Change MODE to ELEMENT
call 1300 769 904 to arrange service.
NO HOT WATER
POSSIBLE CAUSES CHECKS SOLUTIONS
heads installed
Call plumber to check
home’s shower heads.
Plumber can replace shower heads or
hot water usage
System is on an off-peak
tariff
Check with energy
provider that the system
not on an off-peak tariff
Switch to a continuous power
supply tariff.
System timers are set
with too small a recovery
period.
Check control for clock
symbol is illuminated.
Cntact us on 1300 769 904 to
discuss timer options and modes.
Wrong Mode Selected
Check the controller to
see what mode selected
Change MODE to HYBRID or
HYBRID+
RUNNING OUT OF HOT WATER
IF THE ABOVE ISSUES ARE RESOLVED AND YOU ARE STILL RUNNING OUT OF
HOT WATER, CONTACT US ON 1300 769 904 DURING OFFICE HOURS AND A
TECHNICIAN CAN ASSIST.
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