AQUATECH RAPID/X6 - Major Failures and Claims Process

40
• Proof of purchase/installation to validate system age, if not supplied system age will be
determined from date of manufacture.
• Copy of invoice from an Aquatech Solar Technologies Pty. Ltd. approved service agent or
Aquatech Solar Technologies Pty. Ltd. service department.
• All Service Claim Submissions will be processed and reimbursement on validated claim
paid into owner nominated account within 7 business days.
MAJOR FAILURES


1. The System storage tank will be free from leaks under operating and water chemistry
conditions per below table

meet a medium load demand for the climate zone it has been installed in, as outlined
AS/NZS 4692.1:2005., when connected to a continuous power supply.
TANK WARRANTY CONDITIONS
INLET PRESSURE PH RANGE CHLORIDE
>500kPa 6 - 8 > 250mg
A major failure can only be validated by an Aquatech approved service agent or plumber, or by
the Aquatech Solar Technologies Pty. Ltd. service department. If a major failure is validated an
approved agent will need to complete a Major Failure System Report (contact Aquatech Solar
Technologies for a copy of report document).
Owners will be required to support their warranty claim by providing a Major Failure System
Report document as well as proof of orginal purchase ,such as invoice for the supply or
installation of the system for which a warranty claim is being made against.
MAJOR FAILURES
The following steps should be taken when making a warranty claim with Aquatech Solar
Technologies Pty. Ltd:
1. Owners experiencing issues with their system are to contact Aquatech Solar Technologies
Pty. Ltd. service department directly on 1300 769 904 during operating hours.
2. If your issue can not be dealt with over the phone, owners will be supplied with details of
service agent in their area.
3. Owners will need to contact and deal with service agents directly in relation to the booking
and payments of works related to the service or repair of their system.
4. If an attending Aquatech approved service agent determines that the system has a
non-repairable fault resulting in a Major Failure they will generate a Major Failure System
Report and submit to owner along with a copy of their invoice for attending the job.