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5. Owners must submit the following documents to:
info@aquatechheatpumps.com.au to validate a Major Failure Claim:
• Major Failure System Report completed by approved Aquatech Service Agent
• An original purchase invoices or installation invoice to prove ownership and to
determine that the system has not been relocated or altered from the original install.
6. A Major Failure can only be claimed for a period of 5 Years from the date of system install.
Owners who can support their claim of a Major Failure within 5 Years of the date of install,
will be supplied with a free system of equal or similar tank and heating capacity, depending
on models available at time of claim. Owners will be entitled to any and all Government
subsidies that maybe available to them at the time of the supply of a free system., any
claims to such subsidies will be the responsibility of the owner.
The replacement system will be made available for collection from the closet Aquatech Ware-
house or distributor to the owner’s address. Any associated cost for shipping and or delivery
of the free replacement system from said warehouse and or distributor will be at the owner’s
expense and therefore are not covered under the warranty terms and conditions. This includes
any costs required to locate the system into the installation location. The owner is responsible
for any and all costs associated with the installation of the replacement system by a licensed
tradesman of their choosing.
If a free replacement system is supplied in the event of a Major Failure Claim, any and all war-
ranties will be determined based on the date of the original system as prescribed in the Major
Failure System Report and not the date of the replacement system. For purpose of future war-
ranty claims the replacement system will be prescribed the same serial number as the
original system. All warranty claims made against the replacement system will be treated
without prejudice up to 5 Years from the date of the original system installation determined by
either proof of purchase, or Major Failure System Report, and failing the supply of these
documents the original date of manufacture.
Owners can claim reimbursement for the following costs associated with a Major Failure:
The labour costs incurred in the generation of a Major Failure System Report, when said costs
have been itemised on invoices from an Aquatech approved Service Agent or Plumbers.
DOMESTIC WARRANTY COMPONENTS SUMMARY
TANK ELECTRONICS REFRIGERATION VALVES
5 Years 5 Years 5 Years
1 Year
The system storage
tank will be free from
leaks when installed
-
tions. Should failure
occur a Major Failure
Claim can be issued.
All electronics as
listed in Scematic 4.2
will be supplied free
of charge including
cost to install for
period of 2 Years
from D.O.M or Install
The system will
heating performance
failure occur a Major
Failure Claim can be
issued.
Valves supplied pack-
aged with the system
are provided by 3rd
party manufactures
and are covered for
1 YEAR parts & labour
warranty only.
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