Revision Date – 22/12/2014 page 4
2.2 Warranty procedure for service agents
The following procedure should be followed when processing a warranty claim.
1. Make sure that the customer has completed the non-warranty checklist as listed in the warranty
statement that was supplied with the fridge freezer.
2. The Fridge Freezer should be received with all components, including all power leads. A physical
inspection of the unit should be conducted to ascertain whether there is any damage (eg:
scratches, dents, stain, etc), and documented on the application.
3. Assess the fridge to identify the fault(s).
4. Complete a copy of the warranty claim form (refer to section 2.3) and forward it to your regional
ARB Office. To be processed, the form must include the customer’s details, serial number, a
description of the fault, and the parts required.
NOTE: A copy of the purchase receipt must be submitted with the claim.
5. ARB will assess the claim and if approved will dispatch the required parts as soon as practical at
no charge to the repairer. If the claim is not approved, ARB will contact the repairer. ARB will also
issue the repairer with a Warrant Claim Number and provide any special instructions for repair or
return of faulty parts.
6. The repairer shall replace the specified components as per the service manual and test the ARB
Fridge Freezer prior to its return to the customer. It is the responsibility of the repairer to warrant
the workmanship of the repair for the minimum period as set out in legislation for the jurisdiction
in which the ARB Fridge Freezer has been repaired, or if no period is specified, for a minimum of
90 days.
7. Send an invoice that references the Warranty Claim Number to your regional ARB Office for
processing. Any variance to the warranty times as stated in this manual must be approved by
ARB.
EXCLUSIONS:
Refer to the Warranty Statement supplied with the fridge.
ARB will not accept liability for transport of the ARB Fridge Freezer to or from the service agent.
To Next Page
Loading...
