Arris SB6183 - Chapter 6: Troubleshooting Tips; Troubleshooting Solutions

Chapter 6
Troubleshoong ps
If the soluons listed in the Troubleshoong Soluons table below do not solve your
problem, please contact your service provider for assistance. Your service provider may ask
for the status of the SB6183 front panel LEDs, see Front panel LED icons and error condions
(page 25) for more informaon.
You may have to reset the SB6183 conguraon to the default factory sengs if the SB6183
is not funconing properly. See Reset the SB6183 conguraon sengs (page 21) for more
informaon.
Soluons
Troubleshoong soluons
Modem problem Possible soluon
Power LED icon is OFF ■ Check the po
wer connecon from the cable modem to the
electrical wall outlet.
■ Check that the electrical wall outlet is working.
● Is the outlet controlled by a wall light switch?
● If so, disconnect the cable modem power cord and
connect it to another electrical wall outlet that is not
controlled by a wall light switch.
Cannot send or
receive data
■ Check each end of the coaxial cable connecon on the
cable modem and cable wall outlet.
■ Use your hand to ghten each connector, if necessary.
■ Check the Ethernet cable to make sure it is properly
connected to the cable modem and computer.
■ On the front panel, check the status of the LED icons and
refer to Front panel LED icons and error condions
(page 25) to idenfy the problem.
■ If you have cable television service, check your television to
ensure your cable service is operang properly.
■ If none of the above soluons resolves the problem,
contact your service provider or call ARRIS Technical
Support at
1-877-466-8646 for assistance.
SURFboard
®
SB6183 DOCSIS
®
3.0 Cable Modem User Guide STANDARD Revision x.4 24