Arris Touchstone CM8200 - Front Panel LEDs and Errors

Chapter 7: Troubleshooting Tips
PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2016. All Rights Reserved. 24
Modem Problem
Possible Solution
Cannot Access the
Internet
 Check that all cable and power connections on your cable
modem and computer are properly connected.
 Check that the Power and Online LED icons on the front panel
are lit up solid.
 Contact your service provider for assistance.
Front Panel LED Icons and Error Conditions
The CM8200 front panel LED icons provide status information for the following error
conditions:
Table 6. Front Panel LED Icons and Error Conditions
LED Icon
Status
If, During Startup:
If, During Normal Operation
OFF
CM8200 is not properly
plugged into the electrical
outlet
CM8200 is unplugged
FLASHING
Downstream receive channel
cannot be acquired
Downstream channel is lost
FLASHING
Upstream send channel
cannot be acquired
Upstream channel is lost
FLASHING
IP registration is unsuccessful
IP registration is lost