Chapter 2: Getting Started
PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide
Copyright 2016, ARRIS Enterprises, LLC. All rights reserved. 9
Software License &
Regulatory Card
Contains safety and regulatory information,
software license, and warranty for the cable
modem
Provides basic instructions for installing the
cable modem and setting up your network
connections
Additional Item(s) Needed
The following item is not included in the box and must be purchased separately, if needed.
Coaxial (coax) cable, if one is not already connected to a cable wall outlet
System Requirements
High-speed Internet access account
Web browser access – Microsoft Internet Explorer, Google Chrome, Firefox, or Safari
Compatible operating systems:
Windows® 10
Windows 8
Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microsoft Windows operating systems are no longer
specifically supported, they should still function with the CM8200.
Macintosh® 10.4 or higher
UNIX®
Linux®
Contact Information
For customer service and Technical Support, choose any of the following methods:
Visit the ARRIS Technical Support web page at ask.arris.com
Email: techsupport.na@arris.com
Telephone: 1-888-944-4357 (US toll-free)
+1 678-473-5656 (Worldwide); 8:00 AM to 8:00 PM EST