PN 365-095-30001 x.1 Touchstone CM8200 Cable Modem User Guide
Copyright 2016, ARRIS Enterprises, LLC. All rights reserved. 3
Table of Contents
1. Safety and Regulatory Information .......................................................................... 4
Important Safety Instructions ............................................................................................ 4
FCC Statements .................................................................................................................. 6
2. Getting Started ....................................................................................................... 8
Introduction ....................................................................................................................... 8
In the Box ........................................................................................................................... 8
Additional Item(s) Needed ................................................................................................ 9
System Requirements ........................................................................................................ 9
Contact Information .......................................................................................................... 9
3. Product Overview ................................................................................................. 10
Front Panel ...................................................................................................................... 10
Rear Panel ........................................................................................................................ 11
Cable Modem Label ......................................................................................................... 12
4. Installing the Cable Modem ................................................................................... 13
Connect the CM8200 to Your Computer ......................................................................... 13
Establish an Internet Connection .................................................................................... 14
5. Using the Cable Modem Web Manager ................................................................. 15
Start the CM8200 Web Manager .................................................................................... 15
CM8200 Web Manager Screen Options ................................................................. 16
Get Help ........................................................................................................................... 17
Exit the CM8200 Web Manager ...................................................................................... 17
6. Monitoring Your Cable Modem and Connected Network ....................................... 18
View the Cable Modem Product Information ................................................................. 18
View the Cable Modem Network Connection Status ...................................................... 18
View the Cable Modem Event Log................................................................................... 20
Reset the Cable Modem Configuration Settings ............................................................. 21
Reboot the Cable Modem ............................................................................................... 22
Exit the CM8200 Web Manager ...................................................................................... 22
7. Troubleshooting Tips ............................................................................................. 23
Solutions .......................................................................................................................... 23
Front Panel LED Icons and Error Conditions .................................................................... 24
8. Warranty Information ........................................................................................... 25
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