Appendix
85
Troubleshooting
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID features works only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the maximum recording time you have set.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
Difficulty hearing messages.
Press p/VOL+ to increase the telephone base speaker volume.
Press pDIR/VOLUME to adjust the message playback volume on a
handset.
System does not answer after the correct number of rings.
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Make sure that the answering system is on. ANS ON should show on the
handset and the /ANSWER ON/OFF light on the telephone base should
be on.
• If toll saver is activated, the number of rings changes to 2 when you have
new messages stored (pages 57-58).
• If the memory is full or the system is off, the system will answer after 10 rings.
In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
If you subscribe to voicemail service, change the number of rings (pages
57-58) so that your answering system answers before your voicemail. To
determine how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
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