Administering the MERLIN Identifier Database
Caller Names
All upper-case alphabetic characters and punctuation marks can
be used for caller names. The MERLIN Identifier system stores
database records in alphabetical order by caller name. To
facilitate recognition of names on the MERLIN Identifier Displays,
always record caller names in the same format—such as last
name first. For example, enter SUE WALLACE and BERT
WASHINGTON into the database as
WALLACE, SUE
and
WASHINGTON, BERT,
or
SUE WALLACE
and
BERT
WASHINGTON,
but not
WALLACE, SUE
and
BERT
WASHINGTON.
Telephone Numbers
Telephone numbers are stored in the database using standard
area code, exchange, and number format. All 10 digits of the
telephone number must be used.
Depending on your data collection and call tracking needs, you
may not want to differentiate calls based on all digits of telephone
numbers. The MERLIN Identifier system lets you substitute the
question mark (“?”) as a wild-card character in place of individual
digits in the telephone number.
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MERLIN Identifier Database Description
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