Introduction
Review information for the last 18 calls on each of four
telephone lines to ensure that callers have received
timely service
If the MERLIN Identifier system is used with a purchased
Windows™-based contact management software application, or
your own custom database management software running on a
personal computer (PC), you can use the MERLIN Identifier
system to do the following as well:
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Set up a business-specific profile (database) of additional
caller information that displays automatically when a
call’s telephone number matches a telephone number
already in the profile
Add notes or memos to the profile as the call progresses
Transfer caller names and telephone numbers between
the MERLIN Identifier database and the PC database
profile
Maintain a call history log of incoming calls, both
answered and unanswered
MERLIN Identifier
Components and Features
The MERLIN Identifier system consists of a Control Unit, individual
Display units, an Administrative Keyboard, and an Administrative
Display unit. Optionally, the MERLIN Identifier system can
connect to a personal computer (PC) for administrative or
database management functions and to a serial printer to output
Caller ID information. Refer to Figure 1 as you read about the
MERLIN Identifier component descriptions that follow.
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MERLIN Identifier Components and Features
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