Administering the MERLIN Identifier Database
Example 2:
The delivery service in “Example 1” only delivers
within a five mile radius. The manager has identified four
surrounding telephone exchanges outside the radius likely to
place an order, but to which deliveries would not be made: 332,
125, 976, and 212. To immediately identify those exchanges to
employees, the following telephone numbers were added to the
MERLIN Identifier database with the name
NO DELIVERY:
901-332-????, 901-125-????, 901-976-????,
and
901-212-????.
Now whenever a delivery request comes in
from those exchanges, the employee politely explains that the
location is outside the delivery range.
Setting Up and
Maintaining the Database
The MERLIN Identifier database enables you to match the names
of frequent callers to their telephone numbers. This database can
be set up in the following ways:
■
■
Using the Administrative Keyboard and Display or
Administrative PC to enter individual caller records
directly into the database from the following sources:
Your files or paper records
Caller ID information output from the serial printer
attached to the MERLIN Identifier Control Unit
Transferring data from computer-based applications:
—
—
—
—
—
Database files
Mailing list files
Plain ASCII text files
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Setting Up and Maintaining the Database
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