ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
4.
ATRACS Cloud Remote Management
You can manage the device using the ATEL Cloud Remote Management Platform,
ATRACS, by visiting http://aags.a-tracs.com or https://aags.a-tracs.com. Please refer to
ATRACS User Manual for details.
5.
Troubleshooting
When properly installed, the V810 is a highly reliable product. Most problems are caused
by one of these issues:
1. Ethernet device was connected to incorrect ports.
2. Network coverage is unavailable due to coverage area, an account problem, or a
network problem.
The following tips may help solve some common problems encountered while using your
V810.
1. Make sure you are using the V810 in the correct geographic region (within the
wireless coverage area of your service provider).
2. Ensure that your wireless coverage extends to your current location.
3. If you do not receive a strong wireless signal, try moving your V810 to a different
location near a window.
4. Ensure that you have an active service plan.
5. Restarting your V810 can sometimes resolve the issues.
IMPORTANT! Before contacting customer care, be sure to restart both your V810 and any
device to which it is currently connected.
6. Common Problems, FAQ’s and
Solutions
!
1. How do I perform a Power Reset on V810?
Yo u r V810 can be in 2 different power modes; AC power only or NiMH battery installed.
To pe rf orm a Pow er Re se t when the V810 is powered via the AC wall charger, either with a
NiMH battery installed or not: Press and hold the power button for 5 seconds then release,
the device will power off first and then power on automatically.
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