ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
10. Where do I find the device Software (SW) version information?
The device SW version can be found on your V810 screen display menu by pressing the
Power Key.
11. What do I do if I see a "No SIM" message on the device screen display?
If you see a "No SIM" message, please check the following:
! Make sure your SIM is inserted properly in the spring-loaded SIM card slot.
! Contact your service provider to make sure your SIM subscription plan is active.
! Check with your service provider on whether a SIM replacement is needed.
12. How do I fix my TV or gaming console or Security Camera if it cannot find
the WIFI SSID while my phone and PC work on the WiFi?
Please follow the below steps to fix：
a. Connect the PC to the V810 using its WiFi or Ethernet cable, or
connect your iPhone or Android Phone to the V810 using its WIFI.
b. Open any web browser and visit 192.168.0.1. If you can’t open, please
try another Web browser such as Safari or Chrome.
c. Input the username: admin, the password can be found on the LCD
display by pushing power button, or on the sticker at the bottom of the
device, under the battery and the battery door.
d. If using a PC, go to settings > WiFi settings > 802.11 Mode > select
802.11b/g/n (2.4GHz) > click “Save Changes”. If using a phone, click
the menu icon (three short lines) on the upper right corner, Settings >
WiFi Settings > 802.11 Mode > select 802.11b/g/n (2.4GHz) > click “Save
Changes”.
e. Try to search for the WiFi SSID on your TV or gaming console. If still
can’t find the WiFi SSID, restart the device by holding the power
button down for 10 seconds. Then use TV or gaming console to search
again.
f. Your TV or gaming console should find the WIFI SSID now. Please
note if you reset the device, repeat the above procedure again to
configure.
13. How do I fix the device when it’s stuck (it doesn’t power on and doesn’t
charge)?
Please follow the below steps to fix:
a. Unplug the USB cable from the wall charger.
b. Open the battery door on the bottom of the V810.
c. Unplug the battery from the device carefully. Please note that the use
of tools (not provided by ATEL) to unplug the battery might cause
damage to the device and void the warranty.
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