400HD Series IP Phones
Administrator's Manual 194 Document #: LTRT-11973
A.1.12 Displaying a Message in Agents' Phone Screens
Call center administrators can use a configuration file parameter to define a message that
will be displayed in agents' phone screens, for example: 'Reminder: Your calls might be
recorded'. Agents will then see this message, together with the date (in month/day format),
displayed in their screens when their phones are in idle state.
To display a message in Agents' phone screens:
Use the table as reference.
Table 10-9: Displaying a Message in Agents' Phone Screens
Parameter Description
system/display/message_on_screen
Defines a message that will be displayed in
agents' phone screens together with the date (in
month/day format)
A.1.13 Changing Phone Screen Backlight Timeout
Call center administrators can use a configuration file parameter to change phone screens’
backlight timeout. A phone screen's backlight timeout can also be changed on the phone by
the user, unless the call center administrator has disabled the possibility with the
configuration file parameter personal_settings/menu/backlight_timeout/enabled (see
Section 6.3 for more information about disabling phone hard keys and softkeys).
To change the backlight timeout:
Use the table as reference.
Table 10-10: Backlight Timeout
Parameter Description
system/lcd/backlight/timeout
Range: 0-6
0 = Always On
1 = 10 seconds (default)
2 = 20 seconds
3 = 30 seconds
4 = 40 seconds
5 = 50 seconds
6 = 60 seconds
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