Avaya 1120E IP - Managing Multiple Calls on Hold

While on an active call
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To place a call on hold:
To retrieve a call on hold:
Multiple calls On Hold
When you have more than one call on hold, use the navigation key to
highlight a call on the LCD screen. You can perform an action with that
call by using the context-sensitive soft keys on the In-call menu list. The
context-sensitive soft keys displayed vary depending on the type of call
that is currently selected. For example, a held call has the Activate
context-sensitive soft key instead of the Audio context-sensitive soft key.
When you highlight a call that is not active, you can retrieve the call from
on hold and make it active by pressing the Activate context-sensitive soft
key. You can also join the call with the active call to create a conference
session. See “Using call conferencing” on page 164.
Multiple calls In-call mode
When the IP Deskphone has multiple calls connected at the same time,
you can access the menu items.
1. Press the Hold fixed key.
The LCD on hold icon flashes beside the
line on hold.
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1. To retrieve a call on hold do one of the
following:
— Press the Line feature key beside
the flashing LCD indicator.
— Press the Hold fixed key.