Wireless IP Telephone Status Messages
Issue 6, January 2011 139
Message Description Action
Duplicate IP The Wireless IP Telephone has detected
another device with its same IP address.
If using DHCP, check that the DHCP server is
properly configured to avoid duplicate
addresses.
If using Static IP, check that the Wireless IP
Telephone was assigned a unique address.
Erase Failed Download process failed to erase the memory
in the Wireless IP Telephone.
Operation will retry but may eventually
report the error "int. error: 0F" Power cycle
the handset.
Erasing Memory Wireless IP Telephone has determined that a
download should occur and is erasing the
current software from memory. This message
also displays a progress bar. When the
progress bar fills the display line the erase
operation is complete.
None. When the progress bar fills the display
line the erase operation is complete.
Do not turn the Wireless IP Telephone off
during this operation.
Error!... A fatal software error is detected. All handset
operation is halted and any call is lost.
This message appears during Halt on Error
mode. An error message displays. Note the
message details and power cycle the
handset.
Extension Error Displayed for 5 seconds when all of the
Communication Managers contacted indicate
that they do not recognize the current
extension as valid.
The user will be asked to enter a valid
extension and password.
Extension in Use The phone is trying to register with an
extension that is already registered on the
Communication Manager.
See Avaya Aura™ Communication Manager
Integration Factors section.
Fatal Error
Err Code ####
The handset has detected a fault from which it
cannot recover.
Record the error code so it can be reported.
Turn the handset off then on again. If error
persists, try registering a different handset
to this telephone port. If error still persists,
contact Polycom technical support and
report the error.
Files Too Big Wireless IP Telephone software download files
are incorrect or corrupted.
Download new software from the Avaya site
per Software Maintenance.
Flash Config Error Wireless IP Telephone internal configuration is
corrupt.
Perform "Restore Defaults" operation via
administrator menus [or reprogram with
Configuration Cradle].
Gatekeeper REJ Gatekeeper rejected Discovery Request from
the Wireless IP Telephone.
Check the H.323 gatekeeper configuration in
the Wireless IP Telephone.
Verify the gatekeeper or PBX’s configuration.
H225 Listen Fail Wireless IP Telephone cannot communicate
with the AP or the AVPP.
This message may display with another
diagnostic message. Follow diagnostic
actions for the second message (such as No
Net Found).
H245 Listen fail Wireless IP Telephone cannot communicate
with the AP or the AVPP.
This message may display with another
diagnostic message. Follow diagnostic
actions for the second message (such as No
Net Found).
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