Avaya Aura® Call Center Elite features
Issue 3 January 2014 147
Note:
Note: The Avaya Aura® Call Center Elite features are not supported on the 9601
deskphone.
The supported Call Center Elite features are:
● Agent login/logout
● After call work
● Auxiliary work
● Auto and Manual in
● CC-Info agent event package
● Third party MWI
● Stroke counts
● Call work codes
● Display active VDN name
● VuStats
● Accept and display ASAI UUI information
● Forced logout override
● Supervisor assist
● QStats
● Interruptible AUX work
For detailed information on all the Call Center features, see the Call Center agent for SIP user
guide, available on the Avaya support Website
www.avaya.com/support.
You can assign the Call Center button features via PPM. The system displays these buttons in
the Feature screen, button module, Quick Touch Panel, Phone screen, and the Home screen.
The Call Center features can be administered through the settings file using the following
parameters:
● SKILLSCREENTIME - The duration that the deskphone displays the Skills screen.
● ENTRYNAME - This parameters sets the entry name as the calling party name or the
VDN/Skills name.
● UUIDISPLAYTIME - Specifies the duration that the deskphone displays the (user to user
information (UUI) screen.
● CC_INFO_TIMER - Sets the CC-Info event package timer.
● BUTTON_MAPPINGS - Provides mechanism to disable the Forward, Speaker,
Hookswitch/Switchhook, and Handset buttons to re-map the Speaker button as Release
button.
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