Support
Issue 3 January 2014 9
Support
Visit the Avaya Support website at support.avaya.com for the most up-to-date documentation,
product notices, and knowledge articles. You can also search for notices, release notes,
downloads, user guides, and resolutions to issues. Use the Web service request system to
create a service request. Chat with live agents to help answer questions. If an issue requires
additional expertise, agents can quickly connect you to a support team.
Features introduced in the 6.2 release
Maintaining and Troubleshooting
Avaya Aura® Session Manager
Describes information for troubleshooting Avaya
Aura® Session Manager, resolving alarms, replacing
hardware, and alarm codes and event ID descriptions.
Avaya Aura® Session Manager Case
Studies
Provides functionality of Avaya Aura® Session
Manager in different scenarios.
Installing and Upgrading Avaya
Aura® System Manager
Describes the installation procedures and initial
administration information for Avaya Aura® System
Manager.
Administering Avaya Aura® System
Manager
Describes how to administer Aura® System Manager.
Title Description
Feature Description
Avaya audio branding When a user logs in or unlocks the deskphone, the
deskphone plays a sound clip. You can set the volume of
the sound clip by setting the parameter
BRANDING_VOLUME in the 46xxsettings.txt file.
Bridge call alerting Using this feature, you can configure the way the
deskphone alerts for each bridged call appearance.
Enhanced call pickup alerting Using this feature, the user can select the way the
deskphone plays audible alerts for incoming calls in a
pickup group. The options are - Delayed, Abbreviated,
Normal, and None.
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