Administering emergency numbers
Issue 3 January 2014 125
Administering emergency numbers
Set the PHNEMERGNUM configuration parameter in the settings file or in the Session Manager
to assign a default emergency number. The deskphone automatically dials the configured
number whenever a user presses the Emerg softkey on the Login screen, or the Phone screen,
or when the user presses the Yes softkey on an Emergency Calling pop-up screen. The
deskphone dials the emergency number even if the deskphone is locked or the user is not
logged in.
You can set up to 100 emergency numbers for the deskphones to dial. However, you must first
configure the additional emergency numbers in Session Manager. You can then use the
parameter PHNMOREEMERGNUMS to specify these additional emergency numbers in the
settings file (46xxsettings.txt) or in the Session Manager.
Note:
Note: When in failover, the Emergency Number must be provisioned on the SIP
gateway or the user will not be able to dial it.
The local proxy routes emergency calls from a user at a visited deskphone so that the local
emergency number is called. When PHNEMERGNUM is administered, using the Emerg
softkey overrides the SPEAKERSTAT parameter setting or a user-selected preferred audio
path. This means that even if the Speakerphone is disabled, it becomes the default path when
the user presses the Emerg softkey.
Administering voice mail
Use the settings file to configure the Messages button by setting the system parameter
MSGNUM to any dialable string. MSGNUM examples are:
● A standard telephone number the deskphone should dial to access your voice mail
system, such as AUDIX or Octel.
● A Feature Access Code (FAC) that is configured for the Feature "To Voice Mail" will allow
the user to transfer the active call directly to voice mail. FACs are supported only for
QSIG-integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling
system that allows the voice mail system and Communication Manager Call Processing to
exchange information.
When the user presses the Messages button on the deskphone, that number or FAC is
automatically dialed, giving the user one-touch access to voice mail.
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