Avaya 9608 - Page 31

Index
A
activate call observation ...................................................... 29
After Call Work ...................................................................8, 9
activating ...................................................................... 18
pending ...........................................................................9
agent information line ........................................................ 6, 7
agent state .............................................................................
7
agent status line .....................................................................6
display combinations .....................................................11
agent work mode ................................................................... 7
ASAI UUI information ...........................................................14
assist an agent on an observed call .................................... 30
Auto in activating ................................................................. 19
Auxiliary Work ....................................................................8, 9
activating ...................................................................... 18
pending ...........................................................................9
Available ............................................................................ 8, 9
pending ...........................................................................9
C
Call Center agent phone screens .......................................... 6
call observation ....................................................................29
calls
answering ..................................................................... 22
collected digits ........................................................ 11, 14
held ...............................................................................10
incoming ................................................................. 10, 14
in queue ........................................................................
10
multiple device access ..................................................23
releasing ....................................................................... 22
switching phone ............................................................23
threshold warning ......................................................... 10
UUI ...................................................................
10, 14, 28
VDN information ........................................................... 14
Call Work Code
entering .........................................................................26
change presence status .......................................................24
collected digits ..........................................................11, 14, 22
configured features ..............................................................
16
D
deactivate call observation ..................................................
29
display icons ..........................................................................
8
E
enable wireless headset ......................................................
23
Enabling SAC when DND is active ...................................... 24
F
Forced Logout ....................................................................8, 9
override .......................................................................8, 9
pending .........................................................................10
H
H.323 phone differences ........................................................5
I
icon area ................................................................................ 7
L
legal notices .............................................................................
Log in ................................................................................... 16
Log out .................................................................................18
Logout Override
activating ...................................................................... 20
M
Manual In
activating ...................................................................... 20
MWI, Voicemail .................................................................... 15
Q
Queue Stats .........................................................................10
viewing ..........................................................................26
R
reason codes ....................................................................... 16
entering .........................................................................19
RONA information ................................................................14
S
service observe ....................................................................29
signaling ...............................................................................23
skills ..................................................................................... 17
Stroke Count ........................................................................25
zero ...............................................................................25
Supervisor Assist
activating ...................................................................... 28
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 31
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