Chapter 16: Troubleshooting
Camera not working
Camera not working
Camera is not capturing video images or the camera LED is not lighting up.
Camera cable not connected properly
Camera has a dedicated USB in the Collaboration Station and works only if the camera cable is
connected to the dedicated USB.
Solution
Ensure that the camera cable is connected to the dedicated camera USB in the Collaboration
Station and you have opened the privacy shutter of the camera.
Video not showing on the external monitor
Video not showing on the external monitor
The video is not getting transferred to the external monitor.
Video transfer not initiated by tapping Extend To Monitor
The video starts transferring to the external monitor only when you tap Extend To Monitor.
Solution
While in the call, tap Extend To Monitor.
The base of the device is hot
Condition
The base of the device is hot.
April 2016 Using Avaya H175 Video Collaboration Station 169
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