Chapter 7: Troubleshooting
This chapter describes known issues and solutions for these issues.
Before using this chapter, verify that all web portal settings are properly configured. You can use the
System tab in the web portal to obtain network packet dumps, configure upgrades, and reset the
device to its factory settings.
Device does not start up
Condition
The device cannot be started up.
Solution
Use the standard power adapter that was supplied with the device or a PoE switch that meets the
appropriate specifications as described in
Power supply connectivity on page 11. Then ensure that
the device is properly connected to the power source.
Device registration fails
Condition
The device cannot be registered to the service provider.
Solution
1. Ensure that the device is connected to the network.
The Ethernet cable must be connected to the Network port and not the PC port.
2. Pick up the handset or press Speaker on the device and then dial # * 111 to check the
IP address information.
If the device does not have an IP address, check your network configuration settings.
3. If there are no network connection issues, check your line configuration settings, and then,
if needed, contact Avaya support personnel for assistance.
Send the network packet dumps for the device to support personnel. You can obtain them
from System > Tools on the web portal.
October 2019 Installing and Administering the Avaya H239 and H249 Phones 55
Comments on this document? infodev@avaya.com
To Next Page
