Axis P3344 User Manual

AXIS P3344 Fixed Dome Network Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is softwar e that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest ver sion may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the firmware
When you upgrade the product with the latest firmware from Axis web site, the product receives the latest functiona lity available.
Always read the u pgrade instructio ns and release notes available with each new release, before upgrading the firmw are.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upg rade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Emergency recovery procedure
If pow
er or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a fa ile d upgrade. To recover the product, follo w the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
48

Axis P3344 Specifications

General

Maximum resolution	1280 x 800 pixels
Pan range	0 - 360 °
Tilt angle range	0 - 170 °
Angle of rotation	340 °
Camera shutter speed	1/25000 - 1/6 s
Minimum illumination	0.4 lx
Sensor type	CMOS
Optical sensor size	1/4 \
Focal length range	3.3 - 12 mm
Video motion detection	Yes
Power source type	PoE
I/O ports	RJ-45
Dimensions (WxDxH)	96 x 96 x 148 mm
Processor model	ARTPEC-3
Flash memory	128 MB
Supported network protocols	IPv4/v6, HTTP, HTTPS, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS.
Operating temperature (T-T)	0 - 50 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Weight	445 g