DMX lighting troubleshooting
If you have a problem with your device, please consult this troubleshooting section for possible solutions. If,
after consulting this section, the problem remains unresolved, please contact your dealer for more
information and/or help.
This troubleshooting section contains information on how to solve the most common DMX light effect
problems, but it does not and cannot cover every eventuality. It is possible that you won't find your problem,
cause and solution in this section due to differences between product specifications.
Problem Possible cause Solution
The device cannot be turned on A fuse is blown Check the fuse to rule out if it is
blown or not. If it is blown, replace
it with a new fuse of the same type
and class
Power cable not plugged in Check if the power cable is
properly connected to the device
andplugged into an active power
socket
The device is not reacting to DMX
signals
Incorrect DMX start address Check if the device has been set
to the correct DMX start address
DMX controller is on ‘Blackout’ Make sure the ‘Blackout’ function
on the DMX controller is not
activated
Make sure the polarity switch on
the DMX controller is set correctly
Try to reverse the DMX polarity
switch on the DMX controller
The device is not reacting, there is
no DMX signal indication
Make sure the XLR cables are
connected properly and are not
defective. Replace if necessary
The device does not react to
sound/music
Incorrect operation mode Make sure the sound-controlled
mode has been selected
The internal microphone sensitivity
is too low
Check the microphone sensitivity
level and increase it if necessary
The speaker is too far away, or is
not producing enough low tones
Place the light effect closer to a
speaker (or vice versa) and/or
increase the low-frequency level.
The built-in microphone is not
triggered by high tones
The amount of projected light is
minimal
Dirty or dusty optics Clean the lens and/or other optics
Dimmer is not completely open Check if the dimmers on the
spotlights themselves and/or the
master dimmer is completely open
Also check the colour balance
settings.
The DMX signal appears to be
interrupted and some devices are
flashing or behaving strangely
Damaged/defective cables Check and replace the DMX
cables if necessary
Power interference on the DMX
signal
Avoid connecting signal cables
parallel to power cables
DMX terminator missing Close the DMX circuit with a DMX
The information in this user manual is subject to change at any time without notice.
Version:
1.0
Date of creation and author's initials:30-04-2018 RV Revision date and author's initials: -
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