Rev AM-10
Message Probable Cause Corrective Action
BATTERY LOW. Batteries need replacement. Replace with 4-AA batteries or use the AC
power adapter as a power source.
CA
NNOT
RE
AD
CODE CHIP.
a. Code Chip module error.
b. Meter error.
a. • Ensure Code Chip module is completely
inserted.
• Try a reagent Code Chip module from a
different box of devices of the same lot
number.
• If a new Code Chip module eliminates
the message, the original Code Chip
module is at fault, discard Code Chip
module.
b. If the new Code Chip module does not
work, install a known working Code Chip
module to verify proper operation. If the
Code Chip module fails to work, contact
Technical Services.
DETECTOR FAILURE Optics Detector did not properly power on. Power meter off and wait 15 seconds. Power
meter on. If message fails to clear, contact
Technical Services.
>XXX.X Patient sample concentration is above the
dynamic range.
See instructions that came in the box of
test devices or call Technical Services.
<
XX.X
P
atient result is below the dynamic range or
is a concentration below the statistically
determined lowest test concentration.
F
or some parameters, a 0.0 ng/ml patient
result may be appropriate.
CA
NNOT
RE
AD
BA
R
CO
DE
Damaged bar code or meter hook may be
broken. (The meter hook pulls the test device
into the meter.)
Look for particles on the bar code of the
test device. wipe off with a dry cloth.
Repeat the test.
Troubleshooting — Meter Message or Symptom
MEASUREMENT FAILURE. a. Inappr
opriate body fluid or impr
operly
anticoagulated sample.
b.
Sample size incorr
ect – too little sample.
c. Meter picked up or carried vertically while
test is r
unning.
d. Sample running slowly
a. Retest sample using new device with a
proper specimen.
b.
Retest sample on new device. Be certain
the lower bulb on pipet contains a small
amount of fluid and the entire tube is full
befor
e dispensing contents.
c. Retest sample and leave meter on bench
top while per
forming assay
. If meter must
be transported during assay, carry meter
parallel to the floor. If more than 30 minutes
since inoculation, use a new device.
d. Possibly due to cold devices or sample,
high hematocrit with a whole blood
sample, or mechanical issue with device.
Have customer immediately reinsert
device into meter (if within 30 minutes of
sample addition).
Biosite Technical Services 1-888-BIOSITE (1-888-246-7483 24 hours a day/7 days a week)
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