Rev A M-9
Troubleshooting — Meter Symptoms
Symptom Probable Cause Corrective Action
I
nvalid Results a. Inappropriate body fluid or improperly
anticoagulated sample.
b
. Sample size incorrect—too little sample.
Test device’s internal QC controls will be
out of range.
c. Meter was picked up or carried vertically
while test was running. The test device’s
internal QC controls will be out of range.
a
. Retest sample using a new test device
with a proper specimen.
b
. Retest sample on a new test device. Make
sure the entire tube is full. Be certain the
lower bulb on the pipette tube contains a
small amount fluid before you press the
top bulb.
c. If less than 30 minutes has passed since
preparing the test device, place meter on
flat surface and reinsert the test device. If
more than 30 minutes has passed, retest
sample on new test device. If meter must
be moved during test, carry the meter
parallel to the floor.
Meter will not pull test
device in.
Hook that pulls test device into the meter
may be broken.
If meter repeatedly fails to pull the device in,
the meter may need to be replaced. Call
Technical Services.
Code Chip module will not
fit in meter.
a. Code Chip module may have been
inserted upside down.
b. Code Chip module or Meter contacts
could be bent.
a. Re-insert Code Chip module right side up.
b. Try new Code Chip module, if available. If
still not a good fit, call Technical Services.
Printer works but no print
appears on paper.
Paper may be installed backwards. Install paper reverse to current position.
Printer jam. Paper may have been fed into the meter
improperly.
Carefully remove old paper out of the printer.
Do not insert any tools into the printer.
Printer stops printing
or skips a line.
Battery power low. Replace batteries or verify power cord is
installed in the meter and wall outlet.
Blinking battery icon.
Low battery power
.
Replace batteries.
Meter contains no batteries
or batteries are low when
facility has loss of power.
All data is saved in the Meter except date
and time. Reset date and time.
Meter will not power on
or meter powers off when
running a test.
a. Batteries not installed, drained or
incorr
ectly aligned.
b. Power sour
ce not plugged in.
a. Verify batteries are installed and correctly
aligned (+) and (-); replace batteries if
necessary.
b. V
erify power cor
d is installed in the meter
and wall outlet.
Biosite Technical Services 1-888-BIOSITE (1-888-246-7483 24 hours a day/7 days a week)
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