02
Warranty
Time of service is normally 30 civil days counted from the receipt of the serviced Prod -
uct to the shipment to the End User. However, Execution time may be extended during
the holiday period, or due to the lack of components to perform the repair. The repair
period may also be dependent on the customer’s decision regarding servicing.
Post-warranty service follows the same time table of regular service under warranty.
7. Exclusions from this limited Warranty Service
BLOCKS does not warrant uninterrupted or error-free operation of this Product. The
warranty only covers technical hardware issues during the warranty period and in nor -
mal use conditions. It does not apply to software issues or customer induced damages
or circumstances such as but not limited to:
1. The Product in question was purchased directly from BLOCKS or any of its resellers;
2. The Product was not sold as used, refurbished or defective;
3. The assembly, installation, use and maintenance procedures have been performed
in accordance with the assembly manual and / or user manual provided with the Prod -
uct and available for download at the specific page of each Blocks Product at www.
blockstec.com;
4. The Product has not been tampered with, repaired and/or modified by non-author-
ized personnel;
5. The serial number of the Product, components or accessories has been altered,
canceled or removed;
6. Obsoles
cence;
7. Damage(accidental or otherwise) to the Product that does not impact the Prod -
uct’s operation and functions, such as without limitation to rust, change in color, tex -
ture or
wear and tear, and gradual deterioration.
8. Damage to the Product caused by war, terrorism, fire accident, natural disaster,
intentional or accidental misuse, abuse, beglect, or improper maintenance, and use
under abnormal conditions;
9. Damage to the Product caused by an external electrical fault or any accident;
10. Fraud, theft, unexplained disappearance, or willful act;
11. Unusability of or damage to the Product caused by contamination with hazardous
substances, diseases, vermin, or radiation;
12. No utility or damage to the Product caused by interference in the electronic sys -
tem of the Product;
13. Normal wear and tear of parts or consumable parts such as the hotend (nozzle,
heatblock, thermistor, heater, heatbreak), fans, b
earings, PTFE bowden tube, work plat -
form, and fittings;
14. Inadequate maintenance of the equipment;
15. Use of parts, peripherals or modifications kits that are not produced or recom-
mended by Blocks;
16. Unauthorized modification or misuse of equipment;
17. Operation of the equipment outside the published environmental specifications
for the equipment; or
18. Inadequate maintenance procedures, improper cleaning, and mechanical and
chemical damage caused by removal of prints or preparation of the installation site.
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